Do not offer excuses for the violence and do not minimize the seriousness of what has happened. You shouldn’t worry about “taking sides” if you know and care about both partners in the abusive relationship. Offering support and helping a woman find resources that can assist her does not imply you are choosing sides.
Respect her confidentiality
Help her find a safe place to stay
For a woman who is abused, her safety is of the utmost importance. In a crisis situation, it’s important for you to remain calm and to offer support by identifying options, such as an assaulted women’s shelter.
Support her if she chooses to call the police. You can assist further by helping her locate additional resources such as legal aid and counseling. Even if you don’t necessarily agree with a victim’s decisions, be supportive. The only exception to this, of course, is if a woman’s decisions are clearly dangerous, harmful, or illegal.
Set limits and be clear about them
Set limits to which you are willing to be involved and in what ways you can help. Be clear. Many women who are abused feel ashamed and violated — it’s difficult to confide in others and to disclose abuse. Do not breach the trust placed in you by the victim. Let her know whether you intend to do anything and, if so, what.
You may offer help and support with the best of intentions, but ultimately, a woman’s decisions are her own. Don’t be offended if she doesn’t follow the advice you give.
Examine your own feelings and attitudes
Remember that domestic violence transcends age, race, ethnicity, religion, socioeconomic status, education, sexual orientation, and physical/mental ability. If you are not lesbian, examine your assumptions. They may reflect certain myths about lesbian relationships. Don’t assume an abused woman’s partner is male — abuse occurs in lesbian relationships too.